Shipping Policy

Thank you for shopping with OXM. We are committed to delivering your 3D printing filaments and accessories safely and on time. Please read our Shipping Policy carefully before placing your order.

1. Shipping Coverage

We currently ship across India through trusted courier partners.

For international shipping requests, please contact our customer support before placing an order.

2. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During sales, festive seasons, or high-demand periods, order processing may take slightly longer.

3. Delivery Timeline

Estimated delivery time after dispatch:

Location Estimated Delivery Time
Metro Cities 2–5 Business Days
Tier 2 & Tier 3 Cities 3–7 Business Days
Remote Locations 5–10 Business Days

Delivery timelines are estimates and may vary depending on courier service availability, weather conditions, government restrictions, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) will be calculated and displayed during checkout.

From time to time, OXM may offer Free Shipping on selected products or minimum order values as part of promotional offers.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • Shipment Confirmation Email
  • Tracking Number
  • Courier Partner Details

Tracking information may take up to 24 hours to become active after dispatch.

6. Packaging

Every order is securely packed to protect your products during transit.

Our packaging is designed specifically for:

  • PLA Filaments
  • PLA+ Filaments
  • PETG Filaments
  • ABS Filaments
  • TPU Filaments
  • Carbon Fiber Filaments
  • 3D Printing Accessories

7. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply for re-delivery.
  • OXM shall not be responsible for failed deliveries due to incorrect address details.

8. Delayed Deliveries

While we make every effort to ensure timely delivery, delays may occur due to:

  • Weather conditions
  • Courier partner delays
  • Natural disasters
  • Government restrictions
  • High order volume
  • Remote delivery locations

Such delays are beyond our control, and we appreciate your patience.

9. Damaged Package

If your package arrives:

  • Damaged
  • Opened
  • Tampered
  • Missing Items

Please:

  1. Take clear photos of the package.
  2. Contact our support team within 48 hours of delivery.
  3. Include your Order Number and photographs.

We will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

10. Failed Delivery Attempts

Our courier partners usually make multiple delivery attempts.

If delivery cannot be completed because:

  • Customer is unavailable
  • Contact number is unreachable
  • Address is incorrect

the shipment may be returned to us. Re-shipping charges may apply.

11. Order Cancellation

Orders can be cancelled only before dispatch.

Once an order has been shipped, it cannot be cancelled. If eligible, returns will be handled according to our Return & Refund Policy.

12. Force Majeure

OXM shall not be liable for delays or failure to deliver due to circumstances beyond our reasonable control, including but not limited to:

  • Floods
  • Earthquakes
  • Pandemic restrictions
  • Strikes
  • Transportation disruptions
  • Government regulations
  • Acts of God

13. Contact Us

If you have any questions regarding shipping, please contact us:

OXM

Website: https://oxm.co.in

Email: oxm24@gmail.com

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM (IST)

Thank you for choosing OXM. We appreciate your trust and are committed to delivering premium-quality 3D printing materials with reliable and efficient shipping.