Privacy Policy

Welcome to OXM. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website oxm.co.in, purchase our products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping & Billing Address
  • Company Name (if applicable)
  • Payment Information (processed securely through payment gateways)

Non-Personal Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Cookies and Usage Data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Improve our website and services
  • Send order confirmations and shipping updates
  • Respond to inquiries
  • Detect fraud and maintain website security
  • Comply with legal obligations
  • Send promotional emails (only if you have opted in)

3. Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve browsing experience
  • Analyze website traffic
  • Personalize content

You can disable cookies through your browser settings; however, some website features may not function properly.

4. Payment Security

We do not store your credit/debit card information.

All online payments are processed through secure third-party payment gateways using industry-standard encryption technologies.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Shipping and courier partners
  • Payment gateway providers
  • Website hosting and technical service providers
  • Government authorities when legally required

These partners are required to keep your information confidential.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from:

  • Unauthorized access
  • Data loss
  • Misuse
  • Alteration
  • Disclosure

Although we strive to protect your information, no internet transmission is completely secure.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Complete transactions
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce our agreements

8. Your Rights

You may request to:

  • Access your personal data
  • Correct inaccurate information
  • Update your details
  • Delete your account (subject to legal requirements)
  • Withdraw marketing consent

To exercise these rights, please contact us.

9. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

10. Children’s Privacy

Our products are intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children under 18.

11. Marketing Communications

If you subscribe to our newsletter or promotional emails, you may unsubscribe at any time using the unsubscribe link or by contacting us directly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will become effective immediately upon posting on this page. We encourage users to review this policy regularly.

13. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

OXM
Website: oxm.co.in
Email:  oxm24@gmail.com (replace if different)
Phone: 70486 68959

14. Compliance

This Privacy Policy is intended to comply with applicable Indian laws relating to data protection and privacy, including the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable.

This version is suitable for a WordPress/WooCommerce store selling 3D printing filaments and follows standard eCommerce privacy policy practices.